Eligibility
Returns are accepted within 7Â days of delivery for unused and unopened products in their original packaging.
Non-returnable Items
For hygiene reasons, opened or used beauty products cannot be returned.
How to Request a Return
To start a return, contact us at velvibeautybusiness@gmail.com with your order number and reason for return. Once approved, we’ll send return instructions.
Refunds
After receiving and inspecting your return, we’ll issue your refund to your original payment method within 5-7 business days.
Damaged or Incorrect Items
If you receive a defective or wrong item, please email us immediately so we can replace or refund it.